Refund and Returns Policy

Effective Date: January 6, 2025

At Plissopic, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, this policy outlines your options for refunds, returns, and exchanges.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • Proof of purchase (e.g., receipt or order confirmation) is required.
  • The return must be initiated within 30 days of the delivery date.

Non-Returnable Items:

  • Gift cards or downloadable products.
  • Customized or personalized items.
  • Items marked as final sale or clearance.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at info@plissopic.com with your order details and reason for the return.
  2. We will provide instructions on how to ship the item back to us.
  3. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon arrival.

3. Refund Process

Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.

  • Approved Refunds: Funds will be credited to your original payment method within 7-10 business days.
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

If you received a defective or damaged item, we are happy to replace it with the same product. Please contact us at info@plissopic.com within 48 hours of receiving the item and include photos of the damage for faster processing.

5. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account or contact your credit card provider as processing times may vary.
  2. If the issue persists after 10 business days, contact us at info@plissopic.com for further assistance.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery. Include your order number and photos of the issue so we can resolve it quickly.

7. Contact Information

If you have questions or concerns about this Refund and Returns Policy, please contact us:

Thank you for choosing Plissopic. We value your business and are here to ensure your satisfaction.